Return Policy

Before making a reservation, it is important that the client reviews and accepts our cancellation policies detailed below:

Three (3) Days Notice of Cancellation

A 65% refund of the price paid will be made for cancellations made from the date of the reservation up to three days prior to the scheduled activity.

Cancellations with Less than 72 Hours Notice

No refund will be made if the cancellation is made less than 72 hours prior to the reserved day.

Cancellation Process

Cancellations must be requested only by e-mail to the following address: info@gunavibes.com

Políticas de Reembolso

No refunds will be issued in the following situations: info@gunavibes.com

Climatic Conditions

No refunds will be made due to weather conditions that are not to the customer's liking.

Early Departure from the Island

No refund will be made if clients decide to leave the island before the agreed time and date. Although our staff may attempt to facilitate early departure, payment will not be refunded.

Planned Activities Not Participated

No refunds will be made if clients choose not to participate in previously paid activities.

Absence at Place and Time Agreed Upon

No refund will be made if clients are not present at the agreed place and time, and miss the departure according to the itinerary.

Local Wildlife Dissatisfaction

No refund will be made if the client feels dissatisfaction due to the sighting or presence of animals in our local nature.

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